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FAQs

All Xaurea pieces are crafted from:

  • High-quality stainless steel

  • 18K gold plating

  • Hypoallergenic & nickel-free materials

This ensures long-lasting shine, durability, and safe wear for sensitive skin.

Yes. Our jewellery is:

  • Hypoallergenic

  • Nickel-free

  • Suitable for sensitive skin

Designed to be comfortable for daily wear.

Xaurea jewellery is coated with a premium 18K gold plating process.
With proper care, it does not tarnish easily and maintains its shine for a long time.

For best longevity, avoid:

  • Water exposure

  • Perfumes and lotions

  • Sleeping or exercising with jewellery on

To keep your jewellery shining:

  • Wipe with a soft cloth after use

  • Store in a dry pouch/box

  • Keep away from moisture

  • Remove during workouts, swimming, and showers

A full Jewellery Care Guide is available on our website.

United Kingdom:

  • Standard: 3–6 business days

  • Express: 1–3 business days

International:

  • Standard: 7–14 business days

  • Express: 4–7 business days

Full details available in our Shipping Policy.

Orders are processed within 1–2 business days.
You will receive a tracking link once the order is shipped.

Yes, Xaurea ships globally to most countries.
International shipping times vary based on region and customs.

Once your order is shipped, you will receive:

  • Shipping confirmation email

  • Tracking link

If you did not receive tracking details, contact support@xaurea.com.

We accept returns within 7 days of delivery if:

  • Item is unused and in original condition

  • Packaging, tags, and accessories are included

Non-returnable items include earrings, personalised items, and sale products.

See our Refund Policy for full details.

Yes, we offer one-time exchanges for:

  • Size issues

  • Colour/variant changes

  • Defective items

Contact customer support to initiate an exchange.

If your product arrives damaged or defective:

  1. Take photos/videos

  2. Email us within 48 hours

  3. We will arrange a replacement or refund

Orders can be cancelled within 2 hours of placing them.
Once processed, cancellations cannot be made.

COD availability depends on your region.
Check the payment options at checkout to confirm.

Yes — all photos represent the actual product.
However, slight colour variations may occur due to lighting or screen settings.

We’re here to help!

📧 Email: support@xaurea.com
🌐 Website: www.xaurea.com