FAQs

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FAQs

Everything you need to know about our jewelry and services.

What materials are Xaurea jewellery made of?

All Xaurea pieces are crafted from:

  • High-quality stainless steel
  • 18K gold plating
  • Hypoallergenic & skin-friendly metals

This ensures long-lasting color, durability, and a luxurious feel on the skin.

Is Xaurea jewellery hypoallergenic?

Yes! Our jewellery is:

  • Hypoallergenic
  • Nickel-free
  • Safe for sensitive skin

Designed to be comfortable for daily wear.

Will the jewellery tarnish?

Xaurea jewellery is treated with a premium 18K gold plating process. With proper care, it is water-resistant and built to retain its shine for a long time.

To extend longevity, avoid:

  • Harsh chemicals
  • Perfumes and lotions
  • Sleeping in or showering with jewellery on
How do I care for my jewellery?

To keep your jewellery shining:

  • Wipe with a soft cloth after use
  • Store in a dry pouch/box
  • Keep away from moisture
  • Remove during workouts, swimming, and showers

A full Jewellery Care Guide is available on our website.

How long does shipping take?

United Kingdom:

  • Standard: 3-5 business days
  • Express: 1-2 business days

International:

  • Standard: 7-14 business days
  • Express: 4-7 business days

Full details available in our Shipping Policy.

How long is the processing/dispatch time?

Orders are processed within 1-2 business days. We process orders Monday to Friday. Excludes weekends.

Do you ship internationally?

Yes, Xaurea ships globally to most countries. International shipping times vary based on region and customs.

How can I track my order?

Once your order is shipped, you will receive:

  • Shipping confirmation email
  • Tracking link

If you did not receive a tracking link, please email support@xaurea.com.

What is your return policy?

We accept returns within 14 days of delivery if:

  • Items are unworn & in original condition
  • Packing, tags, and accessories are included

We cannot accept returns on earrings, personalized items, or sale products. See our Refund Policy for full details.

Can I exchange an item?

Yes, we offer one-time exchanges for:

  • Size issues
  • Colour variant changes
  • Defective items

Contact customer support for all exchange requests.

What if my jewellery arrives damaged?

If your product arrives damaged or defective:

  1. Take a clear photo
  2. Email us within 48 hours
  3. We will arrange a replacement or refund
Can I cancel my order?

Orders can be cancelled within 1 hour of placing them. Once processed, cancellations cannot be made.

Do you offer Cash on Delivery (COD)?

COD availability depends on your region. Check shipping options at checkout for confirmation.

Are the product photos accurate?

Yes, our photos represent the actual product. However, slight colour variations may occur due to lighting or screen settings.

How do I contact Xaurea customer support?

We're here to help!