Shipping & Delivery Policy

Last updated: 18-03-2026

At Xaurea, we are committed to delivering your orders safely and efficiently. This Shipping Policy explains our shipping process, delivery times, and related information.

1. Order Processing Time

All orders are processed within:

1–3 business days

Orders are not shipped or delivered on weekends or public holidays.

If we experience a high volume of orders, shipments may be delayed slightly. We will notify you if there is a significant delay.

2. Shipping Locations

We currently ship to:

• Morocco
• European countries
• United States
• Selected international locations

If your country is not listed, please contact us before placing an order.

3. Estimated Delivery Time

Delivery times vary depending on your location:

Please note that delivery times are estimates and may vary due to customs or external factors.

4. Shipping Charges

Shipping costs are calculated at checkout based on:

• Delivery location
• Order weight
• Selected shipping method

We may offer free shipping promotions on selected orders.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email.

You can use this tracking number to monitor your shipment status.

6. Customs, Duties & Taxes

For international orders:

• Customs duties and taxes may apply
• These charges are the responsibility of the customer
• Xaurea is not responsible for delays caused by customs

7. Delays and Issues

Delivery delays may occur due to:

• High order volume
• Weather conditions
• Customs processing
• Courier service issues

If your order is significantly delayed, please contact us.

8. Incorrect Address

Please ensure your shipping address is correct.

Xaurea is not responsible for:

• Orders shipped to incorrect addresses
• Failed deliveries due to incorrect details

If you notice an error, contact us immediately after placing your order.

9. Lost or Damaged Packages

If your package is:

• Lost
• Damaged during shipping

Please contact us within 48 hours of delivery with photos and details.

We will assist you in resolving the issue.

10. Contact Us

If you have any questions about shipping, please contact us:

Email: support@xaurea.com
Website: https://www.xaurea.com