Terms And Conditions

Last updated: 09/12/2025

Welcome to Xaurea.
By accessing or purchasing from our website (www.xaurea.com), you agree to the following Terms & Conditions.
Please read them carefully before using our services.

1. Introduction

These Terms & Conditions govern your:

• Use of our website
• Purchases made from Xaurea
• Interactions with our products and services

By using our site, you confirm that you are at least 18 years old and capable of entering into a legally binding agreement.

2. About Xaurea

Xaurea is a luxury jewellery brand providing high-quality, elegant, and hypoallergenic jewellery.

Throughout these terms, “we”, “our”, and “us” refer to Xaurea.
“You” refers to the user or customer.

3. Use of Our Website

You agree not to:

• Use the site for illegal or fraudulent purposes
• Attempt to breach our security systems
• Copy, reproduce, or sell any part of our website content without permission
• Misuse our services or perform unauthorized automated access (bots/scrapers)

We may refuse service to anyone for violations of these terms.

4. Product Information

We aim to display products as accurately as possible, including:

• Colours
• Materials
• Sizes
• Images

However:

• Slight variations may occur due to screen display differences
• Handmade products may have small natural variations

Xaurea is not responsible for minor variations within acceptable standards.

5. Pricing & Payments

All prices on our website are listed in GBP (£) or relevant currency depending on your region.

We reserve the right to:

• Update prices at any time
• Correct pricing errors
• Refuse or cancel orders if incorrect pricing occurs

Accepted payment methods include:

• Credit/Debit Cards
• UPI (if applicable)
• PayPal
• Other displayed gateways

Payments are processed securely through trusted providers.

6. Order Acceptance

An order is considered confirmed only when:

• We receive full payment
• You receive an official order confirmation email

We reserve the right to cancel orders due to:

• Product unavailability
• Payment failure
• Suspected fraud
• Incorrect customer information

Refunds will be issued for cancelled orders where payment was collected.

7. Shipping & Delivery

Estimated delivery times vary by location and carrier.
We are not liable for delays caused by:

• Customs
• Weather
• Carrier issues
• Incorrect addresses provided by customers

Full details: See Shipping Policy page.

8. Returns & Refunds

We offer returns according to our Refund Policy.

You may return eligible items within 7 days of delivery if:

• The item is unused and in original condition
• All packaging, tags, and accessories are included

Non-returnable items include:

• Earrings
• Customised jewellery
• Sale items

Full details: See Refund & Return Policy page.

9. Intellectual Property

All content on www.xaurea.com, including:

• Logos
• Images
• Product designs
• Text
• Videos
• Graphics

is owned by Xaurea and protected by copyright laws.
Unauthorized use is strictly prohibited.

10. Limitation of Liability

Xaurea is not responsible for:

• Losses due to incorrect use of products
• Personal allergic reactions (although our items are hypoallergenic)
• Loss of jewellery due to wear & tear
• Indirect or accidental damages

Our obligation is limited to the value of the purchase.

11. Third-Party Services

We use third-party providers for:

• Payments
• Shipping
• Analytics
• Marketing tools

We are not responsible for the terms or policies of third-party services.

12. Account Responsibilities

If you create an account:

• You must keep your credentials secure
• You are responsible for all actions under your account
• Notify us immediately if unauthorised activity occurs

We may disable accounts for misuse.

13. Prohibited Activities

Users may not:

• Post harmful, abusive, or fraudulent content
• Attempt to hack or disrupt our website
• Engage in resale or commercial exploitation without permission

14. Governing Law

These Terms & Conditions are governed by the laws of:

• United Kingdom, if you are based in the UK
• Or the country of your residence where applicable

Legal disputes shall be handled under the relevant jurisdiction.

15. Changes to Terms

Xaurea may update these Terms & Conditions at any time.
The latest version will always be posted here.
Continued use of the website indicates acceptance of any updates.

16. Contact Information

For questions regarding these Terms & Conditions:

📧 support@xaurea.com
🌐 www.xaurea.com